Problems cannot be solved at the same level of awareness that created them.

~ Albert Einstein

Chances are, you have worked with an outside advisory agency or consultant in the past. Rest assured, the team at KPGS does not fit that mold.

We apply a rare mix of operational expertise, people skills, on the ground working knowledge of cultural differences and strategic savvy to assist you in optimizing your outsourced relationships.

There is no “one size fits all” approach at KPGS. Our first meeting is free to you and from that knowledge transfer we will build a custom solution to your problem areas. You then pick the engagement model that suits your budget and timeline. We believe in accountability, so there are deliverables built into each phase of the overall operation where stakeholders (that’s you) get to grade the performance of the plan (that’s us together) and consultants (that’s us). We do not simply “fight the plan”, we adjust accordingly so the desired end state gets met.

Our areas of expertise are:

• Outsourcing Analysis – current and proposed outsourcing arrangements
• Performance Optimization – at vendor and program level
• Cost Reduction – in vendor management and processes
• Call Center/Contact Center Health Check – a valuable survey we administer and review jointly with the client and vendors
• Expert Witness – when things wind up on the wrong end of arbitration
• Offshore destination support – in-country expertise in: India, the Philippines, South Africa, Egypt, Israel, Mexico, Dominican Republic, US, Canada and most of the Eastern European countries

At KPGS, we are not focused on creating a long term billing cycle. Our solutions focus on desired end state whether that takes one week or one year. Our overall goal is that you value your relationship with us as much as your most prized outsourced vendor relationship because we are that integral to your organization.

Please, contact us today to set up your free initial consultation so we can roll up our sleeves together and solve your outsourcing problems in innovative ways.